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Attendee Terms of Use

Last updated: June 2026

1. About these terms

1.1 These terms of use (Terms) explain how you may use the Entry platform, including the website at entry-os.com, the application at app.entry-os.com, any associated subdomains, custom domains operated by Event Providers through our infrastructure, and any of its content (together, the Platform). These Terms apply between Entry Technologies Ltd (we, us or our) and you, the individual accessing or using the Platform (you or your).

1.2 You should read these Terms carefully before using the Platform. By using the Platform or creating an account, you agree to be bound by these Terms. If you do not agree, you should stop using the Platform immediately.

1.3 We are a technology marketplace that enables users to discover events, purchase tickets, join guestlists, and apply for memberships offered by independent third-party event organisers, venues and artists (each an Event Provider, and where the context requires, references to venues, organisers and artists separately are to specific types of Event Provider). We do not organise, host or produce events ourselves.

1.4 When you purchase a ticket, join a guestlist or apply for a membership, your contract is between you and the relevant Event Provider, not with us. We provide the Platform and facilitate event discovery, checkout, payment processing, and digital ticket and membership delivery as agent on behalf of Event Providers.

1.5 If you would like these Terms in another format (for example, audio, large print or braille), please contact us using the contact details below.

2. About us

2.1 We are Entry Technologies Ltd, a company registered in England and Wales under company registration number 16962513. Our registered office is at 1 Water Lane, London, England, NW1 8NZ.

2.2 If you have any questions about the Platform, please contact us by sending an email to support@entry-os.com.

2.3 If you have a hearing or speech impairment, you can contact us by email at support@entry-os.com. If you require information in an alternative format or need reasonable adjustments to access our services or support, please let us know and we will do our best to assist.

3. Using the Platform

3.1 The Platform is for your personal and non-commercial use only, except where you participate in the promoter programme (see clause 10) or referrer programme (see clause 11).

3.2 You are responsible for any costs you incur in accessing the Platform (including internet or device costs).

3.3 We make no promise that the Platform is appropriate or available for use in locations outside of the UK. If you choose to access the Platform from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.4 We try to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us using the contact details above.

3.5 As a condition of your use of the Platform, you agree not to:

  • (a) misuse or attack the Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);
  • (b) attempt to gain unauthorised access to the Platform, the server on which it is stored, or any server, computer or database connected to it;
  • (c) copy, manipulate, forge or misuse digital tickets, QR codes or wallet passes;
  • (d) attempt to bypass fees, payment flows or Platform safeguards;
  • (e) engage in fraud, chargeback abuse or misleading activity;
  • (f) use any automated process, software, script, bot or crawler to extract, scrape or collect data or content from the Platform without our prior written consent; or
  • (g) use any artificial intelligence tools, machine learning algorithms or other automated technologies to analyse, process or generate content based on Platform content, including to train AI models, for automated content generation, or as input to any AI system.

3.6 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.

3.7 We may update, modify, withdraw or restrict access to any part of the Platform at any time without notice. We will not be liable to you for any such change.

4. Your account

4.1 You must be at least 18 years old to create an account or make a purchase on the Platform. By creating an account or completing a purchase, you confirm that you are at least 18 years old. We are not responsible for verifying your age at the point of purchase; age verification at events is the responsibility of the Event Provider.

4.2 To purchase tickets, access digital tickets, join guestlists, apply for memberships, or use certain other features, you must create an account, unless guest checkout is available for the relevant event, in which case you may complete a purchase by providing the required details without creating an account.

4.3 You sign in using a one-time passcode (OTP) sent to your email address. A one-time passcode is a temporary code sent to your registered email that you enter to sign in.

4.4 You are responsible for keeping access to your registered email secure and confidential, and for all activity that occurs under your account.

4.5 You must provide accurate information and keep it up to date.

4.6 We are not obliged to permit anyone to register with the Platform and we may refuse, terminate or suspend registration to anyone at any time.

4.7 If we have reason to believe there is likely to be a breach of security or misuse of the Platform through your account, we may notify you, require you to change your sign-in method, or suspend or terminate your account.

4.8 You may request deletion of your account at any time by contacting us at support@entry-os.com. Account deletion is subject to completion of any outstanding transactions, resolution of any pending disputes or chargebacks, and settlement of any amounts owed by you. We may retain certain data after account deletion as required by law or as described in our Privacy Policy.

4.9 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy.

5. Purchasing tickets and your contract with Event Providers

5.1 When you purchase a ticket, you enter into a contract directly with the relevant Event Provider. The Event Provider is responsible for the event, including the venue, safety, content, scheduling, accessibility arrangements and compliance with applicable laws and licences.

5.2 We provide the Platform and facilitate:

  • (a) event listings and discovery;
  • (b) checkout and payment processing; and
  • (c) digital ticket delivery and account-based access.

5.3 We act as agent for Event Providers when facilitating transactions through the Platform, including ticket sales, guestlist payments and membership billing. We are not a party to the contract between you and the Event Provider.

5.4 A purchase is confirmed when you receive an order confirmation via the Platform and/or email. Your confirmation will identify the Event Provider and event.

5.5 Ticket prices and any applicable fees will be displayed before you complete your purchase. A processing fee may be applied to cover payment processing and the operation of the Platform. You are responsible for checking all details before confirming.

5.6 When you proceed to pay for a ticket, you will be redirected to a secure payment page hosted by our payment processor, Stripe. You will leave the Platform to complete payment. We do not see or store your full payment card details. Available payment methods (including digital wallets such as Apple Pay) are determined by Stripe and may vary by device and region.

5.7 You can manage your saved payment methods through the Stripe Customer Portal, accessible from your account settings. The Stripe Customer Portal is hosted by Stripe and is subject to Stripe's own terms and privacy policy.

6. Free tickets, discount codes and guestlists

6.1 Some events may offer free tickets, which can be claimed through the Platform without payment.

6.2 Discount codes may be made available by Event Providers. Discount codes are subject to any conditions set by the Event Provider, including validity period and usage limits. We reserve the right to reject or invalidate any discount code that has been obtained fraudulently, is used in breach of its conditions, or is applied in error. Where an order has been completed using an invalid or fraudulently obtained discount code, we reserve the right to cancel the order and refund the amount paid, or to charge the difference between the discounted and full price.

6.3 Where an event offers a guestlist, you may request a place through the Platform. Guestlist requests are subject to approval by the Event Provider. Approved guestlist places may be free or may require payment (see clause 5.6 for details on how payment is processed). You can accept or decline a guestlist invitation from your account.

6.4 Guestlist places and free tickets are subject to the same entry rules as paid tickets (see clause 8).

7. Digital tickets, QR codes and Apple Wallet

7.1 Tickets are issued digitally and made available through your account and/or via email, typically as QR codes or similar digital credentials.

7.2 QR codes and digital tickets may be refreshed or updated for security purposes. You must not copy, alter, forge or attempt to reuse a ticket or QR code in a way that enables multiple entries.

7.3 Where supported, you may add tickets or membership passes to Apple Wallet. Apple Wallet is a third-party service subject to Apple's terms and availability. If a wallet pass fails to display correctly, your ticket or membership pass remains available in your account. We may add support for additional digital wallet services in future.

7.4 Tickets are personal to you. Where you have an account, tickets are linked to your account. Where you purchase via guest checkout, tickets are linked to the email address you provide. Ticket transfer and resale are not currently supported on the Platform. Any transfer or resale of tickets outside the Platform is prohibited.

8. Event entry and rules

8.1 Entry to events is subject to the Event Provider's and venue's rules, including age restrictions, ID requirements, dress codes, security checks and capacity limits.

8.2 You must comply with reasonable instructions from Event Providers and venue staff. Disputes regarding entry or conduct at events are primarily between you and the Event Provider.

9. Cancellations, rescheduling and refunds

9.1 The event is created and delivered by the Event Provider. The Event Provider is responsible for the event, including cancellations, postponements, rescheduling, material changes, entry policies and deciding whether a refund is due, except where a refund is due because of a Platform Error (see clause 9.7).

9.2 If an event is cancelled, you may be entitled to a refund of the ticket price for the affected tickets, unless you have acted fraudulently or have misused a ticket. Refunds shall be processed in accordance with the Event Provider's and payment provider's processes and may take time to appear.

9.3 If an event is postponed, rescheduled or materially changed (for example, a significant change to the headline act, date, time, venue location or format), whether you are entitled to a refund depends on the Event Provider's stated terms for that event and the law.

9.4 Where a refund is offered or required, it will be processed back to the original payment method used, unless the payment provider requires a different method.

9.5 If the Event Provider agrees to a goodwill or discretionary refund (for example, because you can no longer attend), any processing fee is not refundable, except where the law requires otherwise or the refund is due to a Platform Error.

9.6 Refund requests should be made by contacting the Event Provider using the contact details on the event listing, or by contacting us at support@entry-os.com.

9.7 A Platform Error means a technical or processing failure by the Platform that results in you being charged incorrectly, charged twice, not receiving a valid ticket after successful payment, or not having a membership activated after successful payment. Where a refund is due because of a Platform Error, we will process the appropriate refund and/or take reasonable steps to correct the issue. This applies to all transactions processed through the Platform, including ticket purchases, guestlist payments and membership billing.

9.8 Before starting a chargeback with your bank or card provider, you should contact the Event Provider and/or us at support@entry-os.com so the issue can be investigated and, where appropriate, resolved through the Platform's processes. Where a chargeback is raised, access to your tickets, account and/or Platform features may be restricted while it is investigated. Fraudulent or abusive chargebacks may result in permanent suspension of your account and we may pursue recovery of any losses incurred.

9.9 Nothing in this clause limits any rights you may have under the law, and any refund entitlement required by law applies regardless of anything stated by an Event Provider.

10. Promoter programme

10.1 The Platform includes a promoter programme that allows you to share referral links for events and earn commission on qualifying ticket sales made through your links (Promoter Programme).

10.2 The Promoter Programme is available on selected events where the Event Provider has enabled it. Availability, eligibility and commission rates are set by the Event Provider and may vary by event.

10.3 Events may operate different eligibility modes for their Promoter Programme, including open to all, limited to ticket holders, or by invitation from the Event Provider.

10.4 Commission is calculated on qualifying sales attributed to your referral link. We track referral clicks and attribute sales accordingly. Commission amounts, pending and paid balances, and payout history are visible in your account under Promoter profile.

10.5 To receive commission payouts, you must complete onboarding with our payment processor, Stripe Connect. You are responsible for providing accurate information and complying with Stripe's terms.

10.6 You may request a payout of earned commission through your account. Payouts are processed via Stripe Connect and may be subject to processing times and minimum thresholds.

10.7 We reserve the right to withhold, adjust or reclaim commission where we reasonably believe that sales have been generated through fraud, self-referral abuse, misleading activity, or any breach of these Terms.

10.8 You are solely responsible for any tax obligations arising from commission earned through the Promoter Programme, including income tax and national insurance contributions where applicable. We do not provide tax advice and may report commission payments to tax authorities as required by law.

10.9 We or the Event Provider may modify or withdraw the Promoter Programme, change commission rates, or change eligibility requirements at any time. Changes take effect for future sales only and do not affect commission already earned on completed transactions.

11. Referrer programme

11.1 We may separately invite selected users to participate in a referrer programme, under which you may earn commission on qualifying activity (Referrer Programme). Participation is by invitation only.

11.2 Referrer commission is tracked as a separate cash balance in your account under Referrer earnings, with pending and paid amounts shown.

11.3 Clauses 10.5 to 10.9 (Stripe Connect onboarding, payouts, fraud, tax obligations, and changes) apply to the Referrer Programme in the same way as the Promoter Programme.

12. Memberships

12.1 Some Event Providers offer memberships through the Platform (Memberships). Memberships are offered by the Event Provider, not by us. When you apply for a Membership, your membership relationship is with the relevant Event Provider.

12.2 Membership tiers, pricing and benefits are set by the Event Provider.

12.3 To join a paid Membership, you will be redirected to a secure payment page hosted by Stripe (see clause 5.6 for details on how payment is processed). Billing is on a subscription (recurring) basis, as specified by the Event Provider.

12.4 Certain ticket types or event access may be restricted to members of a particular tier, or members may receive priority access. Details will be shown on the relevant event or Membership listing.

12.5 You may cancel a Membership at any time through your account. Cancellation takes effect at the end of the current billing period. No refund is given for the remaining period following cancellation, except where required by law.

12.6 An Event Provider may deactivate a membership tier, which may result in the cancellation of your Membership in that tier. Where this happens, we will use reasonable efforts to notify you.

12.7 Where supported, you may add a Membership pass to Apple Wallet. The same terms apply as for ticket wallet passes (see clause 7.3).

13. Communications

13.1 By using the Platform (including completing a purchase via guest checkout), you will receive transactional communications from us, including sign-in codes, order confirmations, ticket delivery, guestlist notifications, membership updates, and event-related messages. These are necessary for the operation of the Platform and are not marketing.

13.2 Event Providers may use tools on the Platform to send you communications, including event announcements, updates and marketing campaigns. Where an Event Provider sends you marketing, the Event Provider is responsible for ensuring they have a lawful basis to do so. You can unsubscribe from Event Provider marketing using the unsubscribe link in those communications.

13.3 For more information about how we and Event Providers use your data, see our Privacy Policy and the Data Controller Notice in clause 21.

14. Tracking and analytics

14.1 Event Providers may choose to enable third-party tracking and analytics tools on their event listings and checkout pages on the Platform, including server-side conversion tracking (such as Meta Conversions API) and browser-based tracking pixels (such as Meta Pixel). Where an Event Provider enables such tracking, your browsing and purchase activity on their event pages may be shared with the third-party advertising platform specified by the Event Provider.

14.2 This tracking is configured and controlled by the Event Provider. We make available a tag management layer (Google Tag Manager) and send event signals to it; the Event Provider configures their own tags (such as Meta Pixel) within that layer, which determine what tracking is loaded and fired. The Event Provider acts as controller for the personal data collected through their tracking tools, and we operate the tag management layer on their behalf as their processor.

14.3 We do not operate our own advertising tracking on the Platform.

14.4 For information about cookies and similar technologies used on the Platform, see our Cookie Policy.

15. Infringing content

15.1 We will use reasonable efforts to:

  • (a) delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
  • (b) identify and remove any content that is unlawful, inappropriate, defamatory or infringes intellectual property rights when we are notified of the same.

15.2 If you believe that any content distributed or published on the Platform is unlawful, inappropriate, defamatory or infringing on intellectual property rights, please contact us at support@entry-os.com.

16. Your privacy and personal information

16.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

17. Information you submit

17.1 While we try to make sure that the Platform is secure, we do not actively monitor or check whether information supplied to us through the Platform (other than personal information) is confidential, commercially sensitive or valuable.

17.2 Other than personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Platform will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

18. Ownership, use and intellectual property rights

18.1 The Platform and its content are owned by us or our licensors. You are granted a limited right to use the Platform in accordance with these Terms.

18.2 We and our licensors reserve all intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.

18.3 Nothing in these Terms grants you any legal rights in the Platform other than as necessary for you to access and use it. You agree not to adjust, try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Platform.

18.4 The restrictions in clause 3.5(f) and 3.5(g) apply to all Platform content.

19. Accuracy of information and availability of the Platform

19.1 We try to make sure that the Platform is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Any reliance that you may place on the information on the Platform is at your own risk.

19.2 We may suspend or terminate access or operation of the Platform at any time as we see fit.

19.3 Content on the Platform is provided for your general information purposes only. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

19.4 While we try to make sure that the Platform is available for your use, we do not promise that it will be available at all times or that your use will be uninterrupted.

20. Our responsibility to you

20.1 We will provide the Platform with reasonable care and skill.

20.2 We are not responsible for events themselves, which are provided by Event Providers. Without limiting the generality of this, we are not responsible for:

  • (a) the quality, safety, legality or suitability of any event, venue, performance or experience;
  • (b) the accuracy or completeness of any event listing, description, image or other content provided by an Event Provider;
  • (c) cancellations, postponements, rescheduling, venue changes or other alterations to events by Event Providers;
  • (d) refusal of entry, ejection or any other action taken by an Event Provider or venue staff;
  • (e) the conduct of other attendees at an event; or
  • (f) any loss arising from an Event Provider's failure to comply with its legal obligations.

20.3 We are not responsible for the acts or omissions of third-party service providers used in connection with the Platform, including payment processors (such as Stripe), digital wallet providers (such as Apple), hosting providers, or any tracking or analytics tools enabled by Event Providers.

20.4 If we breach these Terms or are negligent, we are responsible for foreseeable loss or damage that is a direct result of that breach.

20.5 Subject to clause 20.7, we are not liable for any:

  • (a) loss of profits, revenue, business, contracts or anticipated savings;
  • (b) loss of data or loss of use of data;
  • (c) loss of goodwill or reputation; or
  • (d) indirect, special or consequential loss or damage,

whether or not such loss was foreseeable or we were advised of its possibility.

20.6 Subject to clause 20.7, our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Platform will not exceed the greater of: (a) the total amount of fees and charges paid by you through the Platform in the 12 months before the event giving rise to the claim; or (b) £100.

20.7 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

21. Data controller notice

21.1 When you buy a ticket, join a guestlist or apply for a Membership, we will share relevant information with the Event Provider so they can administer the event (for example, manage entry, communicate event information, handle customer service and meet legal obligations).

21.2 Event Providers generally act as independent controllers of the attendee personal data they receive through the Platform for their own purposes. This means they are responsible for explaining how they use your data (including any direct marketing they send) and for responding to your data protection rights requests relating to their use of your data.

21.3 We act as controller for operating and improving the Platform (including security, fraud prevention, service communications and platform analytics).

21.4 In some cases, Event Providers use our tools (for example, sending event communications or marketing campaigns, managing guestlists, or enabling third-party advertising and conversion tracking on their event pages). For those activities, the Event Provider gives the instructions and we act as their processor. Where we act as processor, we process data only on the Event Provider's instructions and subject to contractual data processing terms in place with them.

21.5 If your request relates to our use of your data, contact us at support@entry-os.com. If your request relates to an Event Provider's use of your data (including their marketing), contact the Event Provider directly.

22. Hyperlinks and third-party sites

22.1 The Platform may contain hyperlinks or references to third-party websites and services, including Stripe for payment processing and Apple Wallet for digital passes. Any such links are provided for convenience only. We do not control third-party websites and are not responsible for their content, policies, products or services.

22.2 The Platform includes event listings, profiles and other content provided by Event Providers and other third parties. We do not verify all third-party content and are not responsible for its accuracy, completeness or legality. The Event Provider is responsible for the event and for the information they provide about it.

22.3 We may remove or restrict access to third-party content where we reasonably believe it breaches our policies or applicable law.

23. Force majeure

23.1 We will not be liable to you for any failure or delay in performing our obligations under these Terms if that failure or delay is caused by circumstances beyond our reasonable control. This may include (for example) failures of telecommunications networks, internet service providers, cloud hosting providers, payment providers, power outages, acts of government, strikes or other industrial action, civil commotion, fire, flood or other natural disaster.

23.2 If such circumstances occur, we will take reasonable steps to minimise disruption and resume performance as soon as reasonably practicable.

23.3 Where such circumstances continue for a significant period, we may suspend or restrict access to the Platform for the duration of the disruption.

23.4 Nothing in this clause affects any rights you may have under applicable consumer law.

24. Variation

24.1 We reserve the right to vary these Terms from time to time. For material changes, we will use reasonable efforts to notify you (for example, by email or by a notice on the Platform) before the changes take effect.

24.2 Our updated Terms will be displayed on the Platform with the "Last updated" date revised accordingly. By continuing to use the Platform after the updated Terms have been posted and any notified effective date has passed, you agree to be bound by the updated Terms.

24.3 If you do not agree to any updated Terms, you should stop using the Platform.

25. Severability

25.1 If any provision of these Terms is found by any court or authority of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

26. Entire agreement

26.1 These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of the Platform and supersede all previous agreements, understandings and arrangements between you and us, whether written or oral.

26.2 Nothing in this clause limits or excludes any liability for fraud.

27. Waiver

27.1 No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

28. Third party rights

28.1 These Terms are between you and us. No other person has any rights to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

29. Assignment

29.1 You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent.

29.2 We may assign, transfer or sub-contract any of our rights or obligations under these Terms at any time, including in connection with a merger, acquisition, restructuring or sale of assets.

30. Complaints

30.1 We will try to resolve any disputes with you quickly and efficiently. If you have a complaint, please contact us as soon as possible at support@entry-os.com and provide enough information for us to investigate.

31. Governing law

31.1 These Terms are governed by the laws of England and Wales. If you are habitually resident outside England and Wales, nothing in these Terms deprives you of the benefit of any mandatory protections you have under the laws of your country of residence.

31.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or your use of the Platform.